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Once you have found the perfect dress simply use the calendar to check the dresses availability. Select your size and then choose the date you are wearing your dress for your event. Your dress will arrive 1-4 days prior to this date. You can select to have the dress posted to you or to pick up at our studio based in St Heliers, Auckland. All postal hires include a FREE return satchel to post the dress back in.

We currently do not offer any try ons at this stage. This is because our dresses get booked out so quickly each week and we cannot guarantee by the time you try it on it'll still be available.

Usually 2-3 days. You'll receive your dress 1-2 days before your event, wear it to your event, and post it back the following business day (usually hires are kept from Friday-Sunday and returned Monday). Hires need to be returned back the following business day to avoid late fees.

No, as this is a shipping option free of charge you will not receive a return slip (as stated in checkout before your purchase). You simply need to drop the dress back to the address you picked it up from.

You cannot drop it back via NZ Post as we need to make sure it is tracked to avoid the garment getting lost/stolen in transit. If we do not receive it back - you hereby authorize Dress Hire NZ Ltd to charge your card 100% the retail value of the garment.

If your dress arrives and it does not fit/isn’t right for any reason then contact theteam@dresshirenz.co.nz as soon as possible. Please then send the dress back to us in the return satchel within 24 hours of delivery and we will issue a store credit for the hire amount minus shipping costs. The dress must be unworn and in original condition.

No, we will take care of the cleaning for you! Simply place your dress into the pre-paid return satchel and drop it at your local Post Office.

Yes the damaige waiver is completely optional! You can select it as an option at checkout.

With an optional $8 Damage Waiver fee, you now can waive:

• Any damage to the garment - including a complete write-off.
• Any stains to the garment - including those dry cleaning cannot get out.
• Any wear & tear. 

The Damage Waiver does not include:

• Theft of the garment
• Late returns - you will still incur a fee if the garment is sent back to us late
• Refusing to send back the garments
• Sending back the garment incorrectly to us e.g., sending it back via a Post drop box such as Street post boxes, or the post boxes outside the post shop (but are not limited to just these options). All parcels MUST be sent back to us through NZ post and handed over to an NZ POST cashier.

We are based in St Heliers, Auckland. Once you place an order choosing the pick up/drop off option, we will send you an email 1-4 days prior to your event with our address for pick up.

No you don’t. We mark all parcels as authority to leave, if you require your parcel to be signed for please make sure to include this in the delivery instructions at checkout.

Our dresses are usually hired over a weekend (Friday-Sunday). They get couriered back to us on a Monday which we receive them back on the Tuesday. We then send these dresses to the drycleaners.

We ship your dresses on a Monday (if the garment was not worn over the weekend prior) on an overnight courier so you may receive your dress on the Tuesday, or we ship your dresses on the Wednesday (if they were worn over the past weekend) on an overnight courier for you to receive them on a Thursday, in time for your weekend rental - we will email you if there is any disruption with the order. Usually you will receive your garment 1-4 days before your selected date.

For girls placing orders on Wednesday after 12pm/Thursday before 12pm, your garments will be shipped out on Thursday and you will receive your garment on Friday.

For mid-week hires (Monday-Thursday) you will receive your garment 1-2 days before your selected date.

All weekend hires for the coming Friday/Saturday must be placed before 12pm Thursday to ensure it makes our courier cut-off time (Unless choosing Saturday Delivery). *Excluding Auckland pickups (these orders can be placed up to Friday/Saturday morning).

Saturday Delivery is available for orders placed for the coming weekend, on a Thursday after 12pm/Friday. Auckland Saturday pick ups are available from 11am-6pm for last minute orders (placed on a Friday or Saturday morning).

Please leave a note at checkout if you are needing your garment specifically before the selected date (e.g. you are leaving that morning so need the dress to arrive the night before) and we will ensure the garment will arrive to you on time.

Orders placed before 12pm Thursday will be dispatched that day for next day delivery; alternitavely we have a Saturday delivery option if you decide to place a last minute order on Thursday after 12pm/Friday for it to arrive to you on the Saturday morning.

For last minute same-day delivery pick ups on Friday/Saturday - if orders are being placed on Saturday, choose the Sunday as the date to wear your dress and leave a note at checkout saying you'd like to pick it up today (on the Saturday). Auckland pick ups for Fridays/Saturdays are available until 7pm.

Simply place your dress in the return pre-paid slip included in your order and lodge over the counter at an NZ Post Outlet by 5pm the following business day (usually the Monday for weekend rentals). Late fees occur if this has not been done.

We rely heavily on timely returns; by posting your dress back late you are potentially inconveniencing another customer. No one wants to be left without a dress so please make sure you return your dress on time!

Please return your garment in the prepaid postage slip we provided; all dresses over the weekend hire-period need to be returned to an NZ Post outlet on Monday by 5pm. If you return your garment late and we see that the tracking has not been activated on the return shipping slip (meaning it hasn't been handed over to an NZ Post counter) by Monday 5pm, you will incur a charge on the card we have on file, a twenty dollar ($20.00) late fee for every day you are late up to 100% of the retail value of the dress as indicated on our website.

If you have lost your return slip, it is your responsibility to send the order back to us via Overnight Courier by the due date at your own expense. Please make sure to forward on tracking details. If you need assistance, please contact us at theteam@dresshirenz.co.nz

Simply return your dress to an NZ Post Outlet by 5pm the following business day.