General FAQ's

How does Dress Hire NZ work?

Can I try the dresses on?

Do you allow pick ups?

How long do I keep the dress for once it's hired?

What if my dress doesn't fit?

Do I have to clean the dress?

Can you guarantee the authenticity of your garments?

What is the condition of the dress when I receive it?

Does the dress arrive wrinkle-free?

I placed an order for a dress and my event got cancelled! What happens next?


Do I have to sign for my order?

When do I expect to receive my dress?

What's the cut off time for Friday/weekend deliveries?


How do I return my dress?

What if I return my dress late?

What if I have lost my return slip?

What if my hire period ends on a Sunday or a public holiday?