Help Center

FAQ

General FAQ's

How does Dress Hire NZ work?

Can I try the dresses on?

How long do I keep the dress for once it's hired?

If I choose the Pick Up/Drop Off Option - can I post the garment back via NZ Post?

What if my dress doesn't fit?

Do I have to clean the dress?

What's a Damage Waiver? Is this optional?

What is your Pick Up Address?

Delivery

Do I have to sign for my order?

When do I expect to receive my dress?

I would like to order a dress last minute, will I receive it in time for the weekend?!

Returns

How do I return my dress?

What if I return my dress late?

What if I have lost my return slip?

What if my hire period ends on a Sunday or a public holiday?