FAQ's

Once you have found the perfect dress simply use the calendar to check the dresses availability. Select your size and then choose the date you are wearing your dress for your event. Your dress will arrive 1-4 days prior to this date. All postal hires include a pre-filled out FREE return satchel to post the dress back in.

We currently do not offer any try ons at this stage. This is because our dresses get booked out so quickly each week and we cannot guarantee by the time you try it on it'll still be available.

Yes we do! We are based in Kohimarama, Auckland for pick ups. If you’d like to pick up your garment, select this option at checkout and we’ll send you through pick up details via email.

Usually 2-3 days. You'll receive your dress 1-2 days before your event, wear it to your event, and post it back the following business day (usually hires are kept from Friday-Sunday and returned Monday). Hires need to be returned back the following business day to avoid late fees.

If your dress arrives and it does not fit/isn’t right for any reason then please send the dress back to us in the return satchel within 24 hours of delivery and contact theteam@dresshirenz.co.nz to let us know you have sent it back as soon as possible. We will issue a store credit for the hire amount minus shipping costs. The dress must be unworn and in original condition.

No, we will take care of the cleaning for you! Simply place your dress into the pre-paid return satchel and drop it at your local Post Office.

We unconditionally guarantee that all our dresses are 100% authentic.

At Dress Hire NZ, we have strict quality control measures to ensure your garment arrives to you in it's best possible condition. All of our dresses are dry-cleaned or carefully handwashed, pampered and preened after every use.

We do our best to ensure that every garment arrives wrinkle-free. After being steamed and pressed, all dresses are carefully wrapped in our signature tissue paper before being delivered. However, certain fabrics are more prone to wrinkles, and if you receive a dress with slight creases, please try steaming the garment on low heat. You could also hang your dress on a coathanger overnight or in the bathroom whilst you have a steamy shower and the steam will gently buff out any wrinkles. 

Please don’t iron the dress as this may cause damage to certain fabrics.

We completely understand that situations can be out of your control - if this is the case we can offer you a store credit equal to the amount you paid for your hire. There is no expiry for store credits.

No you don’t. We mark all parcels as authority to leave, if you require your parcel to be signed for please make sure to include this in the delivery instructions at checkout.

You will receive your dress 1-4 days before your selected date depending on the availability of the dress. Usually we will ship out your garment on Tuesday afternoon for you to receive Wednesday/Thursday morning for the weekend hire period.

For girls placing orders on Wednesday after 12pm/Thursday before 12pm, your garments will be shipped out on Thursday and you will receive your garment on Friday.

For mid-week hires (Monday-Thursday) you will receive your garment 1-2 days before your selected date depending on availability.

All weekend hires for the coming Friday/Saturday must be placed before 12pm Thursday to ensure it makes our courier cut-off time (Unless choosing Saturday Delivery).

Saturday Delivery is available for orders placed for the coming weekend, on a Thursday after 12pm/Friday before 12pm.

Please leave a note at checkout if you are needing your garment specifically before the selected date (e.g. you are leaving that morning so need the dress to arrive the night before) and we will ensure the garment will arrive to you on time.

Orders placed before 12pm Wednesday will be dispatched that day for delivery on Thursday morning.

Orders placed before 12pm Thursday will be dispatched that day for next day delivery; alternitavely we have a Saturday delivery option if you decide to place a last minute order on Thursday after 12pm/Friday before 12pm for it to arrive to you on the Saturday morning.

Simply place your dress in the return pre-paid slip included in your order and lodge over the counter at an NZ Post Outlet by 5pm the following business day (usually the Monday for weekend rentals). Late fees occur if this has not been done.

If you are unable to get to the post shop on business days before 5pm due to your day-time/work schedule, you are able to book a courier pick-up via https://courierpickup.courierpost.co.nz - enter your details and tracking number found on the prepaid return slip and leave the dress in the return slip outside your front door or in your letter box (please specify in the notes where you have left it). One of our courier team will then collect it from your address that day. *If you are choosing this option you must book the courier on the day (the Monday for weekend hires) you are wanting the dress to be picked up before 1pm so our courier company has enough leeway time to process the return. Please do not book a courier pick up on weekends as our courier company does not operate on weekends.

*Please do not put dresses in drop-boxes/streetboxes as this delays processing time. You need to hand the dress over an NZ Post shop counter. The same rules apply for rural addresses as our address isn't rural - you need to hand your dress over to an NZ Post shop.

We rely heavily on timely returns; by posting your dress back late you are potentially inconveniencing another customer. No one wants to be left without a dress so please make sure you return your dress on time!

Please return your garment in the prepaid postage slip we provided; all dresses over the weekend hire-period need to be returned to an NZ Post outlet on Monday by 5pm. 

Late returns are extremely stressful as they can impact our ability to provide a great experience to our next customer. It is rare that someone returns a dress late however if you do happen to miss your return date and send your dress back late, then a late fee of $20/ day for every day the garment is late up until the retail value of the garment as indicated on our website. We also send you a friendly SMS reminder on the day of your return date.

If you have lost your return slip, it is your responsibility to send the order back to us via Overnight Courier by the due date at your own expense. Please make sure to forward on tracking details. If you need assistance, please contact us at theteam@dresshirenz.co.nz

Simply return your dress to an NZ Post Outlet by 5pm the following business day.