Once you have found the perfect dress simply use the calendar to check the dress' availability. Select your size and then choose the date you are wearing your dress for your event.

We do! We offer pick ups from our Dress Hire NZ HQ located in Ellerslie, Auckland.

If choosing pick up as your selected option, you will receive our pickup address and details 2-3 days prior to your event date.

By hiring your garments from Dress Hire NZ, you are supporting circular fashion by reducing the volume of garments purchased for one-off occasions as well as increasing their lifespan.

All of our packaging is made from recyclable materials. From the satchels you receive being made from plants and being 100% compostable, the flyers we used being made with recyclable cardboard, through to the compostable stickers and recyclable tissue paper that we use for our signature wrapping - we endeavour to keep the environmental footprint of our packages as kind to the environment as possible.

We currently do not offer in-studio or postal try ons at this stage. This is because our dresses get booked out so quickly each week and we cannot guarantee by the time you try it on it'll still be available.

Book the starting date for the day of your event. If your event is during the day or you are going away the night before, we suggest booking the start date a day earlier. Your return date needs to fall on the next WORKING DAY after your event date otherwise your hire will not be confirmed.

You'll receive your dress 1-2 days before your event (sometimes the morning of depending if it is a mid-week hire), wear it to your event, and post it back the following business day (usually hires are kept from Friday-Sunday and returned Monday). If your event lands on a weekday (Monday-Thursday) your dress will need to be dropped back the next business day after your event. Hires need to be returned back the following business day to avoid late fees.

If your dress arrives and it does not fit/isn’t right for any reason then please send the dress back to us in the return satchel within 24 hours of delivery and contact logistics@dresshirenz.co.nz to let us know you have sent it back as soon as possible. We will issue a store credit for the hire amount minus shipping costs. The dress must be unworn and in original condition.

No, we will take care of the cleaning for you! Simply place your dress into the pre-paid return satchel and drop it at your local Post Office.

At Dress Hire NZ, we have strict quality control measures to ensure your garment arrives to you in it's best possible condition. All of our dresses are dry-cleaned or carefully handwashed, pampered and preened after every use.

Our garments are each given a condition rating which can be found on the product page of each dress. Our garments are rated as New (never worn), Like New (perfect condition), Very Good (slight imperfections that are barely noticeable) and Good (may have some imperfections/slight general wear & tear). We inspect each garment when it is returned to us, and update the condition of our garments regularly.

We do our best to ensure that every garment arrives wrinkle-free. After being steamed and pressed, all dresses are carefully wrapped in our signature tissue paper before being delivered. However, some wrinkle-prone dresses may have slight creases in transit whilst getting to you. If you receive a dress with creases due to transit, please try steaming the garment on low heat or look at the garment tag to see if you are able to iron it on low. You could also hang your dress on a coathanger overnight or in the bathroom whilst you have a steamy shower and the steam will gently buff out any wrinkles. 

Either click the 'Contact Us' tab above, or alternatively email us at hello@dresshirenz.co.nz.

For shipping and refund queries, please email our Logistics Manager at logistics@dresshirenz.co.nz

We usually reply within 1-2 business days.

Our prices are very competitive - prices usually come to about 15-20% of the retail price, and start at $49.00 including shipping. Please see individual dresses for hire fees. 

We understand the importance of timely delivery and aim to ship our garments as early as possible for the upcoming week/weekend. Our shipping operations are limited to weekdays, aligning with the schedule of NZ Post, unless a Saturday delivery option is chosen during the checkout process.

Orders placed in advance will usually ship on Monday morning (depending on availability of the garment) to be with you by the Tuesday/Wednesday morning for the current week/weekend hire period. If the garment was worn the weekend prior by another customer, we ship your order out on Wednesday mornings to be with you by Thursday/Friday morning for that current week/weekend hire period.

Garments are typically posted 1-3 days prior to your rental start period, unless in the circumstances of a late order.

Orders placed on Wednesday before 2pm for the coming week/weekend will be dispatched that day or Thursday depending on availability of the garment for delivery to you by Thursday/Friday morning.

Orders placed on Thursday before 2pm will be dispatched that day for next day delivery; alternatively we have a Saturday delivery option if you decide to place a last minute order on Thursday after 2pm/Friday before 2pm for it to arrive to you on the Saturday morning (Saturday deliveries usually arrive before 11am).

Yes, we deliver directly to your door anywhere in New Zealand to both residential and business addresses - in all major cities including (but not limited to) Auckland, Wellington, Christchurch, Hamilton, Dunedin, Tauranga, Napier & Hastings - as well as rural areas.

Simply place your dress in the return pre-paid slip included in your order and lodge over the counter at an NZ Post Outlet by 5pm the following business day (usually the Monday for weekend rentals). Late fees occur if this has not been done.

If you are unable to get to the post shop on business days before 5pm due to your day-time/work schedule, you are able to book a courier pick-up via https://courierpickup.courierpost.co.nz - enter your details and tracking number found on the prepaid return slip and leave the dress in the return slip outside your front door or in your letter box (please specify in the notes where you have left it). One of our courier team will then collect it from your address that day. *If you are choosing this option you must book the courier on the day (the Monday for weekend hires) you are wanting the dress to be picked up before 1pm so our courier company has enough leeway time to process the return. Please do not book a courier pick up on weekends as our courier company does not operate on weekends.

*Please do not put dresses in drop-boxes/streetboxes as this delays processing time. You need to hand the dress over an NZ Post shop counter. The same rules apply for rural addresses as our address isn't rural - you need to hand your dress over to an NZ Post shop.

We rely heavily on timely returns; by posting your dress back late you are potentially inconveniencing another customer. No one wants to be left without a dress so please make sure you return your dress on time!

Please return your garment in the prepaid postage slip we provided; all dresses over the weekend hire-period need to be returned to an NZ Post outlet on Monday by 5pm. 

Late returns are extremely stressful as they can impact our ability to provide a great experience to our next customer. It is rare that someone returns a dress late however if you do happen to miss your return date and send your dress back late, then a late fee of $20/ day for every day the garment is late up until the retail value of the garment as indicated on our website. We also send you a friendly SMS reminder on the day of your return date.

If you have lost your return slip, it is your responsibility to send the order back to us via Overnight Courier by the due date at your own expense. Please make sure to forward on tracking details. If you need assistance, please contact us at theteam@dresshirenz.co.nz

We rely heavily on timely returns; by posting your dress back a day late you are potentially inconveniencing another customer wanting to wear that particular dress for that current week.Late returns are extremely stressful as they can impact our ability to provide a great experience to our next customer.

If you know you have work the day you are needing to return your dress, you are able to book a courier pick-up via https://courierpickup.courierpost.co.nz - enter your details and tracking number found on the prepaid return slip in the 'courier ticket number' field, and leave the dress in the return slip outside your front door or in your letter box/somewhere safe (please specify in the notes where you have left it). *If you are choosing this option you must book the courier on the day (the Monday for weekend hires) you are wanting the dress to be picked up before 1pm so the courier has enough leeway time to process the return. Please do not book a courier pick up on weekends as couriers do not operate on weekends.