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Once you have found the perfect dress simply use the calendar to check the dresses availability. Select your size and then choose the date you are wearing your dress for your event. Your dress will arrive 1-2 days prior to this date. You can select to have the dress posted to you or to pick up at our studio based in St Heliers, Auckland. All postal hires include a FREE return satchel to post the dress back in.

We offer pick up/drop off try ons on a Monday or Tuesday in the week depending on garment availability free of charge, where you can pick up the garment outside our studio, try it on at home, and drop it back to us outside our door either that same day (by 8pm) or the following morning before 10am.

*Please note try ons are set on a first in, first served basis. This means we cannot hold the garment for you if you decide you'd like to try it on before placing an order e.g. in 2 weeks time for a selected date. If the garment gets booked out before you try it on, it means it will be unavailable for that date. This is the risk you're willing to take when wanting to try a garment on before placing an order.

Usually 2-3 days. You'll receive your dress 1-2 days before your event, wear it to your event, and post it back the following business day (usually hires are kept from Friday-Sunday and returned Monday). Hires need to be returned back the following business day to avoid late fees.

If your dress arrives and it does not fit/isn’t right for any reason then contact theteam@dresshirenz.co.nz as soon as possible. Please then send the dress back to us in the return satchel within 24 hours of delivery and we will issue a store credit for the hire amount minus shipping costs. The dress must be unworn and in original condition.

No, we will take care of the cleaning for you! Simply place your dress into the pre-paid return satchel and drop it at your local Post Office.

Yes the damaige waiver is completely optional! You can select it as an option at checkout.

With an optional $8 Damage Waiver fee, you now can waive:

• Any damage to the garment - including a complete write-off.
• Any stains to the garment - including those dry cleaning cannot get out.
• Any wear & tear. 

The Damage Waiver does not include:

• Theft of the garment
• Late returns - you will still incur a fee if the garment is sent back to us late
• Refusing to send back the garments
• Sending back the garment incorrectly to us e.g., sending it back via a Post drop box such as Street post boxes, or the post boxes outside the post shop (but are not limited to just these options). All parcels MUST be sent back to us through NZ post and handed over to an NZ POST cashier.

No you don’t. We mark all parcels as authority to leave, if you require your parcel to be signed for please make sure to include this in the delivery instructions at checkout.

Our dresses are usually hired over a weekend (Friday-Sunday). They get couriered back to us on a Monday which we receive them back on the Tuesday. We then wash these dresses (whether it be dryclean overnight or hand wash) and let them dry overnight. 

We ship your dresses on a Wednesday on an overnight courier for you to receive them on a Thursday, in time for your weekend rental - this also gives us a bit of leway if Courier Post is delayed for some reason so if that's the case you'll receive your dress on Friday latest.

For girls placing orders on Wednesday after 2pm/Thursday before 2pm, your garments will be shipped out on Thursday and you will receive your garment on Friday *note - We always put on a Saturday Delivery sticker for these orders incase there is a delay in couriers so if worst case scenario/unlikely circumstances you will receive your dress by early Saturday morning.

For usual mid-week (Monday-Thursday hires) you will receive your garment 1-2 days before your selected date.

All weekend hires for the coming Friday/Saturday must be placed before 2pm Thursday to ensure it makes our courier cut-off time, otherwise please select the Saturday Delivery option at checkout for your dress to arrive to you by Saturday morning. *Excluding Auckland pickups/Auckland same day delivery (these orders can be placed up to Friday morning).

*Public & regional holidays/anniversaries during the week may affect shipping and delivery estimates.

Saturday Delivery is available for orders placed for the coming weekend, on a Thursday after 2pm/Friday. Auckland Saturday pick ups are available from 11am-6pm for last minute orders.

Orders placed before 2pm Thursday will be despatched that day for next day delivery; alternitavely we have a Saturday delivery option if you decide to place a last minute order on Thursday after 2pm/Friday for it to arrive to you on the Saturday morning.

For last minute same-day delivery pick ups - if orders are being placed on Saturday, choose the Sunday as the date to wear your dress and leave a note at checkout saying you'd like to pick it up that day (on the Saturday). Auckland pick ups for Saturdays are available until 7pm.

Simply place your dress in the return pre-paid slip included in your order and lodge over the counter at an NZ Post Outlet by 5pm the following business day (usually the Monday for weekend rentals). Late fees occur if this has not been done.

We rely heavily on timely returns; by posting your dress back late you are potentially inconveniencing another customer. No one wants to be left without a dress so please make sure you return your dress on time!

Please return your garment in the prepaid postage slip we provided; all dresses over the weekend hire-period need to be returned to an NZ Post outlet on Monday by 5pm. If you return your garment late and we see that the tracking has not been activated on the return shipping slip (meaning it hasn't been handind over to an NZ Post counter) by Monday 5pm, you will incur a charge on the card we have on file, a twenty dollar ($20.00) late fee for every day you are late up to 100% of the retail value of the dress as indicated on our website.

If you have lost your return slip, it is your responsibility to send the order back to us via Overnight Courier by the due date at your own expense. Please make sure to forward on tracking details. If you need assistance, please contact us at theteam@dresshirenz.co.nz

Simply return your dress to an NZ Post Outlet by 5pm the following business day.