We do not offer refunds for a booked garment due to 'change of mind' or if you do not like how the garment looks on you - hiring an item is at your own risk in terms of how it will suit you and the garment's particular fit designed by the manufacturer.
Circumstances at which refunds will be offered are where we have been at fault.
If the postal carrier is at fault, we will not offer refunds as we are not liable, as this is a third party service and not apart of our company. If there are postal delays - we are able to offer you a non-expiring store credit equal to the amount of your hire fee.
Refunds are offered in the case of receiving a garment that doesn't match the level of quality that Dress Hire NZ has stated - you must send the dress back within the 24 hour period of receiving the dress to be eligible for this refund, and you must contact us within 12 hours of the garment being delivered to be eligible for a refund. We do not offer refunds if you are still wanting to wear the dress/it is still kept over your hire period. There are no other cases where sent items will be refunded.
*There must be evidence of eligible wear and tear e.g. significant tears/rips in the dress or excessive staining. You must send through a picture of these rips/staining via email so we are able to justify whether or not this is eligible for a refund. We can not offer refunds if you simply don't like how it looks once you receive it. Please keep in mind that although we keep our dresses in the best possible condition we can, due to the nature of a hire company there will sometimes be evidence of general wear & tear on the garments. We will not offer refunds for general wear & tear.
Please note store credits and refunds are at the discretion of Dress Hire NZ Ltd.
If your dress arrives and it does not fit/isn’t right for any reason then please send the dress back to us in the return satchel within 24 hours of delivery and contact email@example.com to let us know you have sent it back as soon as possible. We will issue a store credit for the hire amount minus shipping costs. The dress must be unworn and in original condition.
Orders that are classified as rural under the NZ post system, and rural delivery was NOT paid for, will not get refunded if it does not arrive on time. Please make sure you select the rural delivery option at checkout.
The same goes for company addresses, if the company name is not entered at checkout and our courier company is unsure where to drop the dress (causing a delay in processing), we do not offer refunds for this as it is the customer's responsibility to enter the correct information at checkout.
All refunded rentals MUST be returned to Dress Hire NZ Ltd on time and are still bound to our Dress Hire Agreement until the garment has been returned in original condition.