Cancellation Policy

Our policy is designed to provide fairness to both our valued customers and us as a small business. Once you have completed your order, we are not able to rebook the garment for other customers who may have wanted to wear it for that same time period/for the same dates. Please understand that we would have already turned away other customers who may have wanted to hire that same garment for the same time period. We appreciate your support and understanding for our small business.

We offer refunds for cancelled orders within 12 hours of placing the order.

To receive a full refund, please email our Logistics Manager at logistics@dresshirenz.co.nz during this time frame.

If more than 12 hours have passed since your purchase, we cannot issue a cash refund but we do offer a full non-expiry store credit. Additionally, we are unable to provide refunds or exchanges for orders that have already been shipped or taken from our premises within the 12 hour period.

CANCELLATIONS OR DELAYS DUE TO WEATHER EVENTS:

We offer a full non-expiry store credit in the circumstances where there are delays due to weather events or if events are called off due to weather events.

Availability