All information below is copyright material to Dress Hire NZ 2019
We currently do not offer any try ons at this stage. This is because our dresses get booked out so quickly each week and we cannot guarantee by the time you try it on it'll still be available.
DRESS HIRE ARRIVAL TIME:
Our dresses are usually hired over a weekend (Friday-Sunday). They get couriered back to us on a Monday which we receive them back on the Tuesday. We then wash these dresses (whether it be dryclean overnight or hand wash) and let them dry overnight.
We ship your dresses on a Monday (if the garment was not worn over the weekend prior) on an overnight courier so you may receive your dress on the Tuesday, or we ship your dresses on the Wednesday (if they were worn over the past weekend) on an overnight courier for you to receive them on a Thursday, in time for your weekend rental - we will email you if there is any disruption with the order. Usually you will receive your garment 1-4 days before your selected date.
For girls placing orders on Wednesday after 12pm/Thursday before 12pm, your garments will be shipped out on Thursday and you will receive your garment on Friday.
For mid-week hires (Monday-Thursday) you will receive your garment 1-2 days before your selected date depending on availability.
All weekend hires for the coming Friday/Saturday must be placed before 12pm Thursday to ensure it makes our courier cut-off time (Unless choosing Saturday Delivery).
Saturday Delivery is available for orders placed for the coming weekend, on a Thursday after 12pm/Friday before 12pm.
Please leave a note at checkout if you are needing your garment specifically before the selected date (e.g. you are leaving that morning so need the dress to arrive the night before) and we will ensure the garment will arrive to you on time. In the very unlikely event that there is a delay in processing with our Courier Company, we do not offer refunds if your dress arrives on your targeted event date if we are not aware you are needing your dress before 12pm of your event date. However, we do offer store credits if we are made aware of this and there is an unlikely delay in processing due to external factors.
DRESS HIRE RETURNS:
We rely heavily on timely returns; by posting your dress back late you are potentially inconveniencing another customer. No one wants to be left without a dress so please make sure you return your dress on time!
Please return your garment in the prepaid postage slip we provided; all dresses over the weekend hire-period need to be returned to an NZ Post outlet on Monday by 5pm. *Please do not put dresses in drop-boxes/streetboxes as this delays processing time. You need to hand the dress over an NZ Post shop counter. The same rules apply for rural addresses as our address isn't rural - you need to hand your dress over to an NZ Post shop.
Please note: If you return your garment late and we see that the tracking has not been activated on the return shipping slip (meaning it hasn't been handed over to an NZ Post counter) by Monday 5pm, you will incur a charge of twenty dollars ($20.00) for every day you are late up to 100% of the retail value of the dress as indicated on our website.
If you decide to change your mind on a garment once it is booked, Dress Hire NZ Ltd will offer a store credit to use equal to the amount of your hire.
The customer is unable to alter or customize the garment in any way once receiving the garment. This includes fashion/sticky tape on delicate fabrics such as silk and viscose, sewing/thread for sewing and altering straps, or safety pins in delicate fabrics as this leaves holes. This is only if the garment is delicate in which case we will send you a card along with your dress awaring you of this.
We currently offer refunds in the form of store credits only. If you receive a garment that doesn't match the level of quality that Dress Hire NZ has stated, you must send the dress back within the 24 hour period of receiving the dress to be eligible for this store credit, and you must contact us within 12 hours of the garment being delivered to be eligible for a store credit. We do not offer store credits if you are still wanting to wear the dress/it is still kept over your hire period.
*There must be evidence of eligible wear and tear e.g. significant tears/rips in the dress or excessive staining. You must send through a picture of these rips/staining via email so we are able to justify whether or not this is eligible for a refund. We can not offer refunds if you simply don't like how it looks once you receive it.
*Please note store credits/refunds are at the discretion of Dress Hire NZ Ltd.
*Orders placed on a Wednesday after 12pm for particular next day (Thursday, not Friday) deliveries, and orders placed on Thursday after 12pm for Friday/Saturday deliveries and Saturday delivery was not paid for, will not be refunded if they don't arrive in time due to us not having enough leeway for delays in processing. If this happens, we will offer you a store credit equal to the amount of your hire.
If your dress arrives and it does not fit/isn’t right for any reason then please send the dress back to us in the return satchel within 24 hours of delivery and contact firstname.lastname@example.org to let us know you have sent it back as soon as possible. We will issue a store credit for the hire amount minus shipping costs. The dress must be unworn and in original condition.
**Orders that are classified as rural under the NZ post system, and rural delivery was NOT paid for, will not get refunded if it does not arrive on time. Please make sure you select the rural delivery option at checkout.
The same goes for company addresses, if the company name is not entered at checkout and our courier company is unsure where to drop the dress (causing a delay in processing), we do not offer refunds for this as it is the customer's responsibility to enter the correct information at checkout.
Drycleaning is included in your rental hire fee, however if the garment does not return back to us damaged beyond normal wear and tear, you hereby authorize Dress Hire NZ Ltd to charge you a $15 drycleaning fee. If the garment is completely damaged and in an unsuable condition, you authorize us to charge you 100% of the retail value of the hired garment.
THEFT OR STOLEN GARMENTS:
If the garment does not return back to us within 2 weeks, and we have tried to contact you numerous times through email, text, or phone call and we receive no reply, you allow Dress Hire NZ Ltd to charge your card on file a charge of 100% of the retail value of the hired garment or to contact a Debt Collection agency.
Dress Hire NZ Ltd does offer extended hire if you would like to purchase this for longer than one weekend. The cost of an extended hire will be the original hire fee plus only $50 more! If you're interested in an extended hire on a garment please contact us via email@example.com