Login

Cart

Your cart is empty

DRESS HIRE AGREEMENT

DRESSHIRE NZ — TERMS & CONDITIONS 

These Terms & Conditions (“Terms”, “Terms of Service”, “DressHire Agreement”) govern your use of dresshirenz.co.nz and all services provided by DressHire NZ Ltd (“we”, “us”, “our”). By visiting our website or placing an order, you (“hiree”) agree to be bound by these Terms, including all policies referenced or linked within. 

We may update these Terms at any time. Changes take effect immediately upon publication, and it is the customer’s responsibility to review the latest version before booking.

Table of Contents 

  1. DressHireAgreement
  2. BookingHirePeriod
    BookingEarly
    LastMinuteOrders
    ExtendedHires
  3. GarmentDescriptions
  4. CleaningProcedures
  5. GarmentCare
    Insurance
  6. DeliveryShipping
    SaturdayDelivery
    DeliveryTimeframes
    RuralDeliveries
    CourierDelays
    DeliveredButMissing
  7. Returns
    ReturnDeadline
    ReturnMethod
    LateReturns
  8. CancellationsCredits
    CustomerCancellations
    WeatherCancellations
  9. RefundPolicy
  10. AdditionalServices
    PostalTryons
    PlanB
    Take2
  11. ClearanceSale
  12. TheftLoss
  13. DefamationPolicy
  14. OurCommitment
  15. CustomerObligations
  16. PaymentOptions

1. DRESSHIRE AGREEMENT 

When you hire a garment from DressHire NZ, you are granted a temporary right to wear the garment for the hire period selected at checkout and as outlined in the confirmation email. This agreement is between DressHire NZ and the individual listed as the Hiree.  The hired garment is for the use of the hiree only and must not be share with or transferred to another person during the hire period.

Your hire period is determined by the event type and date based on your selection and are automatically generated in the booking calendar. These dates are inclusive and determine delivery and return obligations. 

If you require your garment earlier than the generated hire start date or earlier than one of the “selector” options (e.g., for travel or earlymorning events), you must contact us directly to ensure availability. Refunds or credits will not be issued if earlydelivery needs were not communicated at the time of booking. 

All garments remain the sole property of DressHire NZ at all times. You must return the garment by the required return date. Late returns incur daily late fees.

You are responsible for the garment from the moment it is delivered or collected until it is returned and scanned by NZ Post. Returns must be made using the prepaid return slip provided. 

Failure to return the garment, returning it damaged beyond wearability, or breaching any part of this agreement may result in repair fees, replacement charges, or debt recovery action. 

By confirming your order, you acknowledge and agree to all terms stated in this agreement.

2. BOOKING & HIRE PERIOD

2.1 Booking Early 

We recommend booking as early as possible, especially for popular weekends and events.

We build in “buffer time” to ensure garments arrive 1-2 days prior to your hire start date. 

Saturday delivery is not offered as a standard service due to the unreliable nature of courier delivery. If a customer chooses to place a lastminute order requiring Saturday delivery, this is strictly at their own risk. 

If your hire was booked 3 working days (with the day of order being Day 0) before your event and the garment arrives late as a result of: 

  • the previous renter’s late return, you will receive a refund (and will be notified prior to event date), or
  • a courier delay, you will receive a store credit (excluding the cost of return shipping) once the garment has been returned unworn. 

NZ Post uses geotagged delivery confirmation.  If tracking shows “delivered” but the parcel is missing, the hiree must contact NZ Post immediately uses the unique tracking identifier sent to the hiree at time of shipping.

2.2 LastMinute Orders 

Orders placed within 3 working days of the hire start date (with order date being Day 0), are considered last-minute and are at the customer’s own risk. A store credit for the value of the hire (excludes shipping) will be provided.

2.3 Extended Hires 

If you require a garment for dates that extend beyond the date selectors in the booking calendar (e.g., travel), please contact us via email at hello@dresshirenz.co.nz or DM us via Instagram - we are happy to help arrange extended hire periods.

3. GARMENT DESCRIPTIONS & CONDITION 

We prioritise transparency. Each garment includes a condition rating with the product page of each garment, and any known imperfections are listed.  We are happy to provide photos of any noted imperfection or wear and are available on request.

Garments are preloved and professionally maintained. Normal wear and tear is expected and may include micro pulls, light fraying, stitching imperfections, or faint markings.   

All garments carry a quality assurance “condition rating” that is featured on the website for each product and is included on the garment “swing tags”, as follows: 

Like New → this garment has no or very minor imperfections. Our Quality rating of each garment determines the hire price of the garment. 

Good → this garment may have some minor imperfections such as general wear and tear and may have some slight markings, pilling or loose fraying. 

The quality rating of each garment determines the hire price of the garment.

If a garment’s condition changes significantly before dispatch, we will contact you.

4. CLEANING PROCEDURES 

All garments are professionally cleaned after each hire using methods appropriate to the fabric, including gentle machine washing, cold soaking, air dressing, targeted stain removal, professional steaming and pressing and dry cleaning.

Minor permanent marks may develop over time; these are disclosed in the garment condition description on the website and on the garments “swing tag”.  (Refer to garment condition rating and describers in section 3 of this agreement.)

Professional cleaning is included in your hire, and you agree that no attempts will be made to clean, alter or iron garments. All garments are professionally steamed prior to sending however can become creased via the delivery process. Certain fabrics are more prone to wrinkles than others, if you receive a dress with some creasing evident, please try steaming the garment on low heat. Alternatively, you can hang the dress in a steamy bathroom, and the steam will de-crease it.

If you need further assistance, please email us at hello@dresshirenz.co.nz. No refunds will be provided for creased items.

5. GARMENT CARE DURING HIRE 

You must treat all garments with care. Customers must not alter, modify, or customise garments, including applying fashion or hemming tape, using safety pins, strap re-threading or attempting repairs or cleaning. 

If the garment has fabric distortion, or is altered, lost, stolen, or irreparably damaged, you will be charged up to 150% of the full RRP, plus import fees and lost future hire income. 

Please handle all garments with care. Do not force yourself into a dress that is too small, and do not attempt to zip a dress if it feels tight or strained. All zips are checked before dispatch, and any damage caused during your hire (including broken, twisted, stretched, or missing teeth) will require a repair fee.  Please note: Zip damage is not covered by our insurance or damage waiver.

If damage (stains, rips, etc) or imperfections are observed when your garment arrives, please take photos of this and let us know sight away. If you don't do this and there was no damage noted during our quality check prior to delivery, it may be assumed that the damage was caused by you. 

If you don't let us know within this timeframe, we reserve the right to refuse a refund as it will not be clear when the damage was caused or by who. You should do this even if you believe you will still wear the item, so you are not blamed for the damage or charged damage fees. 

Each hire includes $100 of complimentary damage insurance for minor repairs (excluding zip replacements). If repairs exceed $100, you will be responsible for the balance.  You will have an option to purchase additional insurance at time of booking and confirming your hire at checkout. 

By confirming your order and accepting the terms and conditions, you authorise DressHire NZ to charge your account accordingly if the garment care conditions are not met. 

INSURANCE  

Each hire includes $100 of complimentary damage insurance for minor repairs (excluding zip replacements). You will have an option to purchase additional insurance at time of booking and confirming hire at checkout.

Each hire includes complimentary damage insurance for minor repairs up to the value of $100.00.  This minor damage insurance does not cover zip repairs or replacements – that is, if a zip is deemed to be required to be replaced then you will be responsible for the cost of repair or replacement. 

For minor damage if DressHire NZ assesses (at its sole discretion) that the cost of repairs will be in excess of $100.00, then you will be required to pay the difference (e.g. if the repair cost totals $150.00 then DressHire NZ will require you to pay $50.00 to cover the difference).

If DressHire NZ assesses (as its sole discretion) that the dress is not repairable, you will be charged the full RRP value of the garment (as detailed on the product page of the website) plus any additional costs such as import taxes and lost hireage. Dresses deemed irreparable are not covered by the complimentary $100 damage insurance. 

6. DELIVERY & SHIPPING 

We use NZ Post’s overnight courier service, which aims for next-day delivery. Shipping costs are calculated at checkout and are based on garment size and address.

By placing an order and accepting the terms and conditions, you acknowledge the inherent risks of courier delivery, particularly for last-minute or high-demand periods and you acknowledge and accept that DressHire NZ is not liable for delays caused by third-party couriers. 

6.1 Saturday Delivery 

Saturday delivery is not offered as a standard service due to the unreliability of the service provided.  If you choose to place a lastminute order requiring Saturday delivery, this is strictly at your own risk.

6.2 Delivery Timeframes 

We build in buffer time to ensure garments arrive 1–2 days before your hire start date, depending on availability and courier schedules.

6.3 Rural Deliveries 

If you have a rural address but do not correctly select or provide the full rural address at checkout (a valid NZ Post authenticated address), we can not be held responsible if your parcel arrives late.

There are additional timings and pricing considerations that are incorporated into a rural delivery order and if you do not select the correct address, these matters will not be taken into consideration and will cause delays with your shipping as they will need to be manually overridden and rectified prior to your order being shipped.

6.4 Courier Delays 

Courier delays can occur. You will receive a tracking link once your parcel is dispatched.  Refunds are not provided for courier delays; store credit may be issued depending on booking timing (see Refund Policy). 

6.5 DeliveredButMissing Parcels 

NZ Post uses geotagged delivery confirmation. If tracking shows “Delivered” but the parcel cannot be located, you must: 

  • Contact NZ Post immediately
  • Notify us so we can support where possible 

Once delivery is confirmed within your property boundary, responsibility lies with you. 

7. RETURNS 

7.1 Return Deadline 

Timely return of your garment helps us prepare it for the next hire and prevents disappointment and disruption to others who are relying on its arrival.

All garments must be lodged at an NZ Post outlet by 3pm on the next business day after your event, with the tracking scan completed.  No scan = potential for additional charges.

7.2 Return Method 

You must use the prepaid return courier pack or box as provided.  If you have misplaced or lost the prepaid courier return pack or box, please contact us immediately (in some cases there are surcharges for misplaced or lost boxes).

Returning a garment via NZ Post Street dropboxes are strictly prohibited as they cause tracking delays and may result in late fees or replacement charges.

7.3 Late Returns 

Late returns incur a fee of $20–$30 per day until scanned or received back at our return delivery address (whichever comes first).  If the parcel is lost and has not been scanned by NZ Post, you may be liable for replacement garments.  Similarly, if the item arrives back much later than expected the date of the first scan on the tracking may be used as the date it was posted back when calculating late fees.

If your late return causes another customer’s booking to be cancelled, you will be charged the value of that missed hire + 50% loading for reputational risk to DressHire NZ.

If an item is lost by NZ Post, then there will be no fees charged to you. This is why it is important that you return the item by posting it over-the-counter at an Australia Post office and obtain a proof of postage 

You acknowledge that the items being sent to you are not brand new and may have some signs of wear & tear.

8. CANCELLATIONS & STORE CREDITS 

8.1 Customer Cancellations 

  • Within 12 hours of ordering (and before dispatch): A full refund will be provided
  • After 12 hours of ordering and prior to dispatch: A store credit valid for 12 months will be provided
  • After dispatch: No refund or credit will be provided 

All orders placed using AfterPay or ZipPay will incur a $10.95 cancellation fee. 

8.2 WeatherRelated Cancellations 

If your event is cancelled due to weather-related conditions, you will receive a store credit for the value of the hire (excluding shipping) valid for 6 months.

9. REFUND POLICY 

Refunds are only provided when: 

  • A garment arrives severely damaged or unwearable.  You must notify us immediately and provide photos for us to act on processing a refund.
  • A garment cannot be sent due to a late return from a previous hire
  • You receive the incorrect garment, and we cannot replace it in time

Refunds are not provided for: 

  • Change of mind
  • Fit issue's
  • Minor wear
  • Courier delays
  • Orders placed using store credit
  • Late returns
  • Lastminute orders (within 3 working days of hire start date)

Refunds are processed within 5 working days but may be subject to longer periods depending our your financial institutions internal processes and/or the payment platform you utilised (Buy Now, Pay Later platforms etc). 

10. ADDITIONAL SERVICES (Post Try On, PlanB, Take2) 

POSTAL TRYONS 

Postal tryons are by arrangement only and are limited in terms of availability as we prioritise event bookings. 

Postal Try-Ons are for fit only and must be returned unworn the next working day. Any marks, tan, perfume, or wear will incur the full hire fee. 

Postal try-ons do not guarantee garment availability for your event. 

Refer to Postal Try messaging on website. 

BOOK A BACK UP with PLANB 

When using our PlanB service, both dresses must be for the same hire dates. 

The PlanB dress fee is not refundable. If you wear either dress, we do not refund the difference in price between the two.

You have the option to wear either of the dresses to your event but are not permitted to wear both. If you would like to wear both garments, we will charge the full rental price of both items, less the backup fee you have already paid. If the swing tag from both garments has been removed, you will be charged the full hire fee.

You can not switch between the Plan B and the Take2 service – if you select the Plan B option and then choose to wear both items, you will be charged the full price of that garment (less the backup fee paid). 

TAKE2 

Our Take2 service has been designed to enable a seamless shift from “the main event” to the “day after” and specifically for weekend hires.  This service allows you to select two different looks/fits and return both on Monday after a “fun filled weekend”.  

We reserve the right to decline your Take2 selection – as we do not envisage this service to be utilised for two of the same category garments (e.g. Formal Gowns).  During busy or popular periods or seasons we may not offer this service due to availability. 

You can not switch between the Take2 and Plan B service – if you select the Take2 option and don’t wear the second item there is not a refund able to be claimed. 

11. CLEARANCE SALE/ACCESSORIES 

Items that are purchased to keep (i.e. not hired) are final and cannot be returned for a refund, credit note or exchanged. 

Sale items will take 3-5 business days to be despatched.

12. THEFT, LOSS & UNPAID DAMAGES 

Failure to return a garment, or returning it in an irreparable state, may result in charges up to 150% of RRP, including import fees and lost future hires. 

If unpaid after 5 working days, we may: 

  • Engage debt collection services
  • File a claim with the Disputes Tribunal
  • Cancel future orders 

All associated fees to recover are the responsibility of the hiree. 

13. DEFAMATION & DIGITAL HARM POLICY 

You agree not to publish false, misleading, or harmful statements about DressHire NZ or its staff.  We may take action under the Defamation Act 1992 or the Harmful Digital Communications Act 2015 if required. 

DressHire NZ reserves the right to permanently ban customers from using our services. 

14. OUR COMMITMENT TO YOU 

We commit to transparent communication if any unexpected issues arise with your hire. 

15. CUSTOMER OBLIGATIONS 

You agree to abide by the terms and conditions of the DressHire agreement and any other relevant associated policies. 

You must not attempt to clean, iron, or repair garments; all cleaning is handled by DressHire NZ. 

16. PAYMENT OPTIONS 

We accept: 

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shopify Pay
  • AfterPay
  • Laybuy
  • ZipPay