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 TERMS & CONDITIONS:
We reserve the right to alter and add to our hire terms and conditions as required. Any changes published will be effective immediately. The Hiree is responsible for ensuring they're aware of the latest terms and conditions published on our website.
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When you hire a garment from Dress Hire NZ, you are granted the temporary right to wear one of our garments for a set hire period, as outlined in your confirmation email and in our internal system. This agreement is made between Dress Hire NZ and the individual listed as the Hiree.
Please note that the hired garment is for your personal use only and must not be shared with or transferred to others during your hire period.
By proceeding with your hire, you agree to the terms of this Hire Agreement, which covers:
– The hire period
– The specific item(s) hired
– The item size and pre-hire condition
– The required return date and condition
Once your hire period ends, your right to retain the garment ends as well. You must return the item by the final day of your agreed hire period. Late returns will incur daily late fees.
The Hiree is fully responsible for the garment from the moment it is delivered or collected until it is returned directly to the Dress Hire NZ drop-off location. For security reasons, returns must be made to our designated doorstep - this is the only accepted return location.
All garments remain the sole property of Dress Hire NZ at all times. You are hiring the item for temporary use only, and it must be returned in accordance with the agreed terms.
If any part of this agreement is breached - including failure to return the garment, returning it damaged beyond reasonable wear, or not adhering to the return time - Dress Hire NZ reserves the right to seek compensation. This may include charging the full replacement cost of the garment and engaging debt collection services at the Hiree’s expense.
By confirming your order or signing this agreement, you acknowledge and agree to all terms stated in this Dress Hire NZ Hire Agreement.
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At Dress Hire NZ, we understand how important it is for your garment to arrive on time. We aim to dispatch items as early as possible for the upcoming week or weekend, within our standard shipping days (Monday to Friday) in line with NZ Post’s operating schedule. If you select Saturday delivery at checkout, your order will be handled accordingly.
Garments are typically shipped 2–3 days prior to your selected hire start date, unless your order was placed late. For weekend hires, we post on Mondays, Tuesdays, and Wednesdays.
If you require your garment earlier than usual (for example, you are travelling before your event or need it early in the morning), please select a hire start date that reflects when you need the item in hand. We do not offer refunds if your garment arrives too late due to us not being informed of these special circumstances at the time of booking.
To ensure peace of mind, we recommend booking an extended hire (5–6 days), which allows for earlier delivery.
For weekend hires, all orders must be placed by Wednesday 2PM, unless Saturday delivery is selected. Orders placed after this cut-off are processed at the customer's own risk.
Likewise, any orders placed within 3 working days of your hire start date are also at your own risk. Refunds or store credits are not available for orders submitted on Wednesday, Thursday, or Friday for that same weekend. Late orders simply don’t allow enough time for guaranteed dispatch and delivery.
For mid-week hires (Monday to Thursday), garments are typically delivered 1–2 days prior to your hire start date. However, in some cases - especially if the garment was booked and worn the weekend before - it may arrive on the day of your event.
If you require the garment earlier than the date selected, please adjust your hire period to start earlier at the time of booking. Refunds will not be issued due to late arrival if we were not made aware of your specific timing needs.
If NZ Post delays your parcel and it doesn't arrive in time for your event, we’ll contact our NZ Post account manager to initiate a return-to-sender so you don't need to return it yourself. If it arrives after your event, please notify us and return it in the prepaid bag provided as soon as possible.
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At Dress Hire NZ, we prioritise honesty and transparency in every hire. We carefully note any known flaws or imperfections in the Garment Condition section on each product page, so you know exactly what to expect. Because these details are disclosed prior to booking, we do not offer refunds for garments with listed imperfections. However, if you'd like to see photos of any noted wear, we're more than happy to provide them on request.
Please also note the distinction between label size and recommended sizing:
– Label size refers to the size stated by the designer or brand.
– Recommended sizing is our suggestion based on how the garment fits on a range of body types.
While we do our best to advise accurately, we cannot guarantee the fit will suit your individual proportions and are not responsible if the recommended size doesn’t align with your shape.
As a hire-based business, our garments are pre-worn and may not be in brand-new condition. Minor signs of general wear and tear should be expected - however, we only send out items that remain in clean, wearable condition with no major damage.
Expected wear may include:
– Micro pulls
– Small loose threads
– Minor fabric knicks
– Stitching wear
– Light fraying
– Small or faint markings
We strive to document any notable wear and tear in the garment description. All garments go through professional cleaning and careful inspection after every hire. However, as garments are continually in circulation, subtle changes to condition may occur between your booking and your hire period.
If we notice any significant condition changes before dispatch, we will contact you directly. For smaller updates, we may include a note inside the parcel to inform you of any adjustments.
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Every garment at Dress Hire NZ is meticulously cleaned after each hire using a variety of methods tailored to the specific care requirements of the piece. While dry cleaning is reserved for rare or severe cases due to the need for fast turnarounds, our on-site airdressing machine is used extensively for thorough sanitisation and deodorisation.
Depending on the garment’s fabric and care label, we apply appropriate cleaning techniques, including:
– Gentle machine washing in protective wash bags
– Cold soaking for delicate fabrics
– Airdressing for odour and bacteria removal
– Targeted stain removal treatments when needed
We also use a professional on-site steam ironing system to ensure every garment is freshly pressed and presentation-ready.
While we aim to minimise staining or wear, some garments may develop minor permanent marks over time. These are always listed transparently in the Garment Condition section. As garments are continuously in circulation, their condition may change between bookings. If any new, non-minor exterior staining is noticed prior to your hire, we’ll notify you immediately.
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All garments hired from Dress Hire NZ must be treated with care and respect. Customers are not permitted to alter, modify, or customise any garment in any way. This includes:
– Applying fashion tape or sticky tape to delicate fabrics such as silk or viscose
– Sewing or re-threading straps
– Using safety pins on delicate materials
These actions can cause permanent damage, including holes or fabric distortion. For particularly delicate items, we may include a care card to remind you of these restrictions. Any unauthorised alterations will incur a damage fee.
By hiring from Dress Hire NZ, you agree to treat all garments responsibly. If a garment is not returned, is returned damaged beyond repair, or is deemed unfit for future hire due to excessive wear, you are liable for the full cost of repair or replacement. This includes situations involving:
– Theft or loss
– Major staining, tearing, or damage
– Disappearance
– Any incident that renders the item unwearable by our standards
If a garment is returned in a state that does not meet our rehiring standards, we reserve the right to charge you for the necessary cleaning, repairs, or full replacement.
In cases requiring replacement, Dress Hire NZ Ltd may provide a purchase receipt or valuation as a reference for determining fair compensation. Replacement costs may include the full retail price of the garment, plus any applicable import duties and shipping costs. If the item is no longer available for purchase, compensation is still required based on its last known value and wearability.
All costs are determined reasonably and at the discretion of Dress Hire NZ Ltd, based on factors such as:
– The garment’s ability to be hired again
– Extent and type of damage
– Cost of professional repair or cleaning
– Loss of potential future hires
By completing your hire, you authorise Dress Hire NZ Ltd to charge your account accordingly if these conditions are not met.
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Prompt returns are essential to ensure a seamless experience for all Dress Hire NZ customers. Timely return of your garment helps us prepare it for the next hire and prevents disruptions to others who are relying on its arrival.
To return your garment correctly, please follow these guidelines:
– Use the prepaid return shipping slip provided with your hire
– All garments hired for the weekend must be lodged at an NZ Post outlet by 4PM on the following Monday at the latest
Returning a garment in your own bag, via standard postage, or using street drop-boxes is strictly prohibited. These methods cause major delays and tracking issues. If your return does not follow the outlined process, a late fee of $20 per day will apply.
To avoid charges, the return shipping slip must be scanned and activated by 4PM on Monday. If it is not, a daily late fee of $20 per day will be charged until the garment is scanned, received, or reaches the total retail value of the dress (as listed on our website). You will receive email and text reminders on the first and second day of a late return.
If your late return results in the cancellation of another customer's booking, you will also be charged the value of that missed hire.
We appreciate your understanding and cooperation in ensuring a smooth process for all our customers.
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We understand that plans can change. To accommodate this, we offer the following cancellation options:
Refunds:
You are eligible for a full refund if you cancel your order within 12 hours of placing it. To request this, please email our Logistics Manager at logistics@dresshirenz.co.nz within that time frame.
Please note:
– Refunds cannot be issued if more than 12 hours have passed since your order was placed
– Refunds are not available for orders that have already been shipped or collected, even if within the 12-hour window
Store Credits:
If your booking is for a future date and the garment has not yet been dispatched, you may cancel your order and receive a store credit equal to the value paid.
To request a store credit, please email logistics@dresshirenz.co.nz.
All store credits are valid for 6 months from the date of issue.
We offer a full store credit valid for 6 months in the circumstances where there are delays due to weather events or if events are called off due to weather events.
At Dress Hire NZ, we strive to maintain fairness for both our valued customers and our small business. Once a garment has been shipped or collected, it is unlikely we can rebook it for the same hire period. By that point, we’ve already turned away other customers who may have wanted the same garment, and time has been spent preparing your hire — including cleaning, packaging, and courier dispatch. We appreciate your understanding and support of our small business.
Refunds are only granted in specific situations where a garment is severely damaged or excessively stained beyond wearability. To be eligible:
– You must notify us within 12 hours of the garment being delivered
– The garment must be returned within 24 hours of delivery
– Clear evidence of damage (e.g. significant rips or excessive stains) must be provided via email, including photographs
Refunds will not be considered if:
– The dress is worn or kept beyond the hire period
– Damage reported is only minor or consistent with normal wear
– Complaints are based on personal preference or dissatisfaction with how the dress looks in person
WHAT IS CONSIDERED NORMAL WEAR AND TEAR
Due to the nature of a dress hire company, garments may not arrive in brand-new condition. Acceptable signs of general wear may include:
– Micro pulls
– Small loose threads
– Minor knicks or stitching imperfections
– Slight fraying
– Subtle or unnoticeable markings
It is your responsibility to select the correct return date (the next business day, not Saturday or Sunday) when placing your order. This requirement is clearly stated on each product page.
If the incorrect date is chosen, we will issue an invoice for the additional day(s), which must be paid before dispatch. If unpaid, the garment will not be sent, and no refund will be issued. In some cases, a store credit may be offered at our discretion.
If you place an order for a postal try-on and the dress is booked out by the time you’re ready to confirm for your event, no refund will be provided. This is a known risk of using the postal try-on service. In these cases, we offer a store credit valid for 6 months equal to the value of the try-on fee.
– Change of mind
– Incorrect sizing or fit issues
– Garments not meeting personal appearance expectations
– Orders placed using store credit (your store credit will be reissued instead)
– Garments returned late without prior notice
– Refund requests made after the hire date, as we cannot verify that the garment wasn’t worn
Approved refunds take 5 working days to process, and may take an additional 5–10 working days to appear in your bank account, depending on your financial institution and payment provider. Buy Now, Pay Later platforms may take longer to process.
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All garments are dispatched using our NZ Post eShip business account, with NZ Post as our designated courier. Please note that NZ Post operates weekdays only, unless a Saturday delivery ticket has been selected at checkout. As such, all shipping activity is carried out Monday through Friday.
Shipping labels are generated electronically based on the information provided at checkout. Garments are generally dispatched 2–3 working days before your hire period begins, except in the case of late orders.
Once your item has been packaged, a tracking number will be emailed to you. If you haven’t received it, please check your spam or junk folder. This tracking link will also include an estimated delivery date from NZ Post.
All postage hires include a prepaid return bag for convenient returns.
For late orders:
– Orders placed before 2 PM qualify for same-day dispatch
– Orders placed after 2 PM will be dispatched the next business day
We strongly recommend that you monitor your tracking closely and contact NZ Post directly if there are any issues or delays with your delivery.
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SHIPPING OPTIONS:Â
Overnight Courier Shipping
We use NZ Post’s overnight courier service, which aims for next-day delivery. While most parcels arrive on time, this service does not guarantee overnight delivery. Occasional delays may occur due to factors outside of our control.
Rural Shipping
For rural addresses, delivery typically takes 2–3 working days. If you have a rural address but do not select the Rural Shipping option at checkout, we cannot be held responsible if your parcel arrives late.
Saturday Delivery
If your order is placed after 2 PM on Wednesday for a weekend event, we strongly recommend selecting Saturday delivery. This option is not available for rural addresses, and any late orders with Saturday delivery are shipped at the customer's own risk.
Important Note: We do our best to ensure garments arrive on time, but delivery is ultimately dependent on NZ Post, a third-party provider. While we dispatch using the overnight courier service and build in a 3–4 day buffer around all hires to allow for transit and turnaround, unexpected delays can still occur — particularly due to courier issues or delays caused by previous hirees.
By placing an order, you acknowledge the inherent risks of postal delivery, especially for last-minute or high-demand garments.
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Once a parcel has been lodged with NZ Post, we are unable to fast-track or alter its delivery. For any courier-related issues, we recommend contacting NZ Post directly. However, if your parcel is delayed, please notify us as soon as possible — while we actively monitor shipments, we are happy to support where needed.
To request assistance or initiate an investigation with NZ Post, please contact our Logistics Manager at logistics@dresshirenz.co.nz.
– Parcel is marked as "attempted delivery", "ready for courier", or placed on redirection
– Hiree chooses not to collect a parcel from the depot when it is available
– Delivery is delayed due to redelivery requests initiated by the customer
In this case:
– Contact NZ Post immediately to launch a missing parcel investigation
– Notify us at the same time so we can assist if needed
– Responsibility for locating the parcel lies with the hiree once delivery is confirmed
Taking urgent and proactive action is essential in all delivery-related issues to avoid further complications or missed event dates.
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We understand how important timely delivery is, and we evaluate any orders that do not arrive by the scheduled hire start date on a case-by-case basis. If your garment has not arrived by the first day of your hire period, please contact us immediately via email so we can assess the situation and assist.
– If your garment is damaged due to a previous hire and cannot be worn, a full refund will be issued.
– If your item is delayed due to a late return from a previous customer and cannot be delivered in time, we will inform you in advance and issue a full refund.
– All refunds are processed only after the garment has been returned in unworn condition, and must be posted within 24 hours of receiving it using the correct return method.
Refunds take up to 5 business days to process, and 5–10 business days to clear into your account depending on your bank or third-party payment provider (e.g. Afterpay, Laybuy).
Refunds do not cover shipping fees for parcels delivered late by NZ Post, as shipping estimates are not guaranteed.
By agreeing to our Dress Hire Agreement, you acknowledge and accept that Dress Hire NZ is not liable for delays caused by third-party couriers, including NZ Post.
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By entering into our Dress Hire Agreement, you agree not to make or publish false, misleading, defamatory, or harmful statements about Dress Hire NZ or its staff on any digital or public platform, including but not limited to TikTok, Instagram, Facebook, or online forums, with the intent to damage our business or reputation.
Any such actions may be considered defamatory under the Defamation Act 1992, and we reserve the right to seek legal compensation for any reputational harm or financial loss caused.
Furthermore, if any online content is created with the intention to maliciously target, harass, or harm our business or employees personally, we may pursue action under the Harmful Digital Communications Act 2015. This includes, but is not limited to, targeted online harassment, false public allegations, or coordinated campaigns aimed at damaging our brand or causing emotional distress to staff.
Dress Hire NZ takes defamation and digital harm seriously and will take appropriate steps - including legal action - to protect our reputation, staff, and livelihood.
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In the event of theft or irreparable damage - including failure to return a garment after the hire period or damage that renders the item unwearable - an invoice will be issued for up to 150% of the garment’s Recommended Retail Price (RRP), or the assessed damage value determined by Dress Hire NZ. This includes import fees, taxes, and any loss of income from cancelled future bookings due to the unavailability of the garment.
If the invoice or return is not settled within 5 working days, and/or communication is ignored, additional fees will be added to the outstanding amount.
Failure to resolve the matter authorises Dress Hire NZ to pursue recovery through all necessary legal and financial channels, including:
– Engagement of debt collection agencies
– Filing a claim with the Disputes Tribunal
– Public disclosure of the hiree's full name, as a result of breach of contract
By agreeing to the Dress Hire Agreement, you waive your right to privacy in the event of a serious breach (such as theft or unpaid damages). The personal details you provided during the order may be used discreetly to aid in garment recovery or debt collection, with the exception of your full name, which may be publicly disclosed in cases of non-payment or fraud.
All legal, administrative, and collection fees incurred will be the responsibility of the hiree.
If a customer with an outstanding debt places a new order, Dress Hire NZ reserves the right to:
– Cancel the new order
– Withhold any payments made toward the new order as partial or full compensation for the outstanding debt
Please note that all fees and charges related to damages or theft are separate from the hire fee already paid, and no refunds will be given in these circumstances.
BANNING CUSTOMERS:
Dress Hire NZ reserves the right to permanently ban customers from using our services under the following circumstances:
– Refusal to pay cleaning, repair, or late return fees
– Submitting fraudulent claims (e.g. falsely reporting garments as missing or delayed) in an attempt to secure a refund or keep an item
– Demonstrating abusive, aggressive, or disrespectful behaviour toward any member of our team
Any attempt to defraud Dress Hire NZ may be reported to the police and subject to legal action.
We are committed to providing a respectful and honest service, and we expect the same in return from our customers. Any breach of this policy will result in the immediate loss of access to all current and future hire services.
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MODIFICATIONS TO OUR WEBSITE:
Prices, availability, and product details for our garments are subject to change at any time without prior notice. We reserve the right to modify, update, or discontinue any product listed on our website at our sole discretion.
Dress Hire NZ will not be held liable to you or any third party for any changes in pricing, product availability, or the removal of any item from our website.
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OUR COMMITMENT TO YOU:
At Dress Hire NZ Ltd, we are dedicated to delivering a high standard of quality and service. Every garment undergoes rigorous quality control to ensure it is in excellent condition for your event. Before dispatch, each item is carefully steamed, pressed, and professionally prepared to meet our standards.
We guarantee that you will receive the correct garment, in the right size and colour, and we commit to ensuring it arrives on or before your selected hire date.
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THE CUSTOMER'S OBLIGATIONS:
Once the garment has been delivered, you are solely responsible for its care and safety. We take pride in keeping our garments in immaculate condition so every customer can enjoy a premium experience — we ask that you do the same.
As the Hiree, you are obligated to (but not limited to):
– Handle the garment with care and respect at all times
– Do not alter, wash, or tamper with the garment in any way
– Pay any compensation required if the Dress Hire Agreement is breached, as acknowledged when you agreed to our Terms and Conditions at checkout
– Return the garment on time, using the method provided
Failure to meet these obligations may result in additional fees or action in accordance with our Dress Hire Agreement.
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STORE CREDITS:
Store credits are only valid for 6 months once issued.
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PAYMENT OPTIONS:
The payment methods offered by Dress Hire NZ Ltd through our secure checkout system includes:
