- Any damage to the garment - including a complete write-off.
- Any stains to the garment - including those dry cleaning cannot get out.
- Any wear & tear.
- Theft of the garment
- Late returns - you will still incur a fee if the garment is sent back to us late
- Refusing to send back the garments
- Sending back the garment incorrectly to us e.g., sending it back via a Post drop box such as Street post boxes, or the post boxes outside the post shop (but are not limited to just these options). All parcels MUST be sent back to us through NZ post and handed over to an NZ POST cashier.
If you choose not to do our damage waiver, the existing rules still apply - *See Garment Hygiene Tab Below*
Pick Ups/Drop Offs:
Dress Hire NZ Ltd does offer to pick up and drop off your garment outside our studio at the front door - please do not leave them in the letterbox. To pick up you will see a brown paper bag with your name on it outside our front door, this will be your garment to collect. We usually prefer if you pick up your garment a day or two before your event.
Please note if you choose the pick up/drop off option the same rules still apply - you will need to return the garment the following business day (usually the Monday) after the date you choose to wear it outside our studio door.
We offer pick up/drop off try ons on a Monday or Tuesday in the week depending on garment availability free of charge, where you can pick up the garment outside our studio, try it on at home, and drop it back to us outside our door either that same day (by 8pm) or the following morning by 10am.
*Please note try ons are set on a first in, first served basis. This means we cannot hold the garment for you if you decide you'd like to try it on before placing an order e.g. in 2 weeks time for a selected date. If the garment gets booked out before you try it on, it means it will be unavailable for that date. This is the risk you're willing to take when wanting to try a garment on before placing an order.
Dress Hire Arrival Time:
Our dresses are usually hired over a weekend (Friday-Sunday). They get couriered back to us on a Monday which we receive them back on the Tuesday. We then wash these dresses (whether it be dryclean overnight or hand wash) and let them dry overnight.
We ship your dresses on a Wednesday on an overnight courier for you to receive them on a Thursday, in time for your weekend rental - this also gives us a bit of leway if Courier Post is delayed for some reason so if that's the case you'll receive your dress on Friday latest.
For girls placing orders on Wednesday after 2pm/Thursday before 2pm, your garments will be shipped out on Thursday and you will receive your garment on Friday.
For usual mid-week (Monday-Thursday hires) you will receive your garment 1-2 days before your selected date.
All weekend hires for the coming Friday/Saturday must be placed before 2pm Thursday to ensure it makes our courier cut-off time (Unless choosing Saturday Delivery). *Excluding Auckland pickups/Auckland same day delivery (these orders can be placed up to Friday morning).
*Public & regional holidays/anniversaries during the week may affect shipping and delivery estimates.
Saturday Delivery is available for orders placed for the coming weekend, on a Thursday after 2pm/Friday. Auckland Saturday pick ups are available from 11am-6pm for last minute orders.
We aim to get your garment to you 1-2 days prior to your event; however if Courier Post is delayed and it still arrives on the same date as the date you picked, we do not issue refunds as it was still delivered on the targeted date, this is because once the garment has been sent off to the couriers, it is outside of our control.
Please leave a note at checkout if you are needing your garment specifically before the selected date (e.g. you are leaving that morning so need the dress to arrive the night before) and we will ensure the garment will arrive to you on time.
Dress Hire Returns:
We rely heavily on timely returns; by posting your dress back late you are potentially inconveniencing another customer. No one wants to be left without a dress so please make sure you return your dress on time!
Please return your garment in the prepaid postage slip we provided; all dresses over the weekend hire-period need to be returned to an NZ Post outlet on Monday by 5pm. If you return your garment late and we see that the tracking has not been activated on the return shipping slip (meaning it hasn't been handind over to an NZ Post counter) by Monday 5pm, you will incur a charge on the card we have on file, a twenty dollar ($20.00) late fee for every day you are late up to 100% of the retail value of the dress as indicated on our website.
If you decide to change your mind on a garment once it is booked, Dress Hire NZ Ltd will offer a store credit to use for your next hire with us.
If you receive a garment that doesn't match the level of quality that Dress Hire NZ has stated, you must contact us within 24 hours of it's receipt to be eligible for a refund. The dress must be posted back (or dropped back to us if selecting the pick up/drop off option) within the 24 hour period to be eligible for this refund. We do not do refunds if you are still wanrting to wear the dress/it is still kept over the weekend.
If your dress arrives and it does not fit/isn’t right for any reason then contact email@example.com as soon as possible. Please then send the dress back to us in the return satchel within 24 hours of delivery and we will issue a store credit for the hire amount minus shipping costs. The dress must be unworn and in original condition.
Please note if the order has been placed on a Thursday or a Friday for the Saturday rental, we do not issue refunds if the order does not arrive on time. This is because we weren't given enough notice/courier leeway to ensure it would arrive to you on time.
If delivery has been attempted but not successful, and redelivery does not arrive at your desired time, we do not reimburse you for this - it is your responsibility to be accessible for the courier to successfully deliver the arrival of your garment.
**Orders that are classified as rural under the NZ post system, and rural delivery was NOT paid for, will not get refunded if it does not arrive on time. Please make sure you select the rural delivery option at checkout.
If the garment does not return back to us in a usable state, or damage beyond normal wear and tear, you hereby authorize Dress Hire NZ Ltd to charge your card on file a charge of 100% of the retail value of the hired garment.
If the garment returns back to us in an unacceptable state (makeup marks, fake tan, etc) there may be an extra dry-cleaning charge of $15. By agreeing to our terms and conditions you are allowing the team at Dress Hire NZ Ltd to charge you for this.
Theft or Stolen Garments:
If the garment does not return back to us within 2 weeks, and we have tried to contact you numerous times through email, text, or phone call and we receive no reply, you allow Dress Hire NZ Ltd to charge your card on file a charge of 100% of the retail value of the hired garment.
Dress Hire NZ Ltd does offer extended hire if you would like to purchase this for your holiday away/overseas or longer than one weekend. The cost of an extended hire will be the original hire fee plus only $50 more! If you're interested in an extended hire on a garment please contact us via firstname.lastname@example.org
All personal codes are valid for 3 months from the set date. Discount codes will not be valid if purchased after 3 months.