All information below is copyright material to Dress Hire NZ 2019
D A M A G E W A I V E R :
- Any damage to the garment - including a complete write-off.
- Any stains to the garment - including those dry cleaning cannot get out.
- Any wear & tear.
- Theft of the garment.
- Late returns - you will still incur a fee if the garment is sent back to us late.
- Refusing to send back the garments.
- Sending back the garment incorrectly to us e.g., sending it back via a Post drop box such as Street post boxes, or the post boxes outside the post shop (but are not limited to just these options). All parcels MUST be sent back to us through NZ post and handed over to an NZ POST cashier.
T R Y O N S :
We currently do not offer any try ons at this stage. This is because our dresses get booked out so quickly each week and we cannot guarantee by the time you try it on it'll still be available.
D R E S S H I R E A R R I V A L T I M E :
*We now have our very own courier team! Which means all your hires are handled with care and are 100% guaranteed to get to you on time.
Our dresses are usually hired over a weekend (Friday-Sunday). They get couriered back to us on a Monday which we receive them back on the Tuesday. We then wash these dresses (whether it be dryclean overnight or hand wash) and let them dry overnight.
We ship your dresses on a Monday (if the garment was not worn over the weekend prior) on an overnight courier so you may receive your dress on the Tuesday, or we ship your dresses on the Wednesday (if they were worn over the past weekend) on an overnight courier for you to receive them on a Thursday, in time for your weekend rental - we will email you if there is any disruption with the order. Usually you will receive your garment 1-4 days before your selected date.
For girls placing orders on Wednesday after 2pm/Thursday before 2pm, your garments will be shipped out on Thursday and you will receive your garment on Friday.
For usual mid-week (Monday-Thursday hires) you will receive your garment 1-2 days before your selected date.
All weekend hires for the coming Friday/Saturday must be placed before 2pm Thursday to ensure it makes our courier cut-off time (Unless choosing Saturday Delivery). *Excluding Auckland pickups (these orders can be placed up to Friday/Saturday morning).
Saturday Delivery is available for orders placed for the coming weekend, on a Thursday after 2pm/Friday. You will receive your dress by 11am Saturday morning. Auckland Saturday pick ups are available from 11am-6pm for last minute orders (placed on a Friday or Saturday morning).
Please leave a note at checkout if you are needing your garment specifically before the selected date (e.g. you are leaving that morning so need the dress to arrive the night before) and we will ensure the garment will arrive to you on time.
P I C K U P / D R O P O F F S :
We have the option for you to pick up and drop off your garment from our Auckland based studio free of charge - you can select this option at the checkout page under 'Pick Up/Drop Off'.
We are based in St Heliers, Auckland. Once you have placed your order, you will receive an email with all information regarding our pick up address and what time you would like to pick up your dress.
Pick ups are available for that same weekend from Wednesday-Friday 10am-8pm & Saturday 11am-6pm. If you select this option, you will need to drop the dress back to the address you picked it up from by the following Monday 7pm. If failure to do so, there will be a late fee of $20 for every day it is late up until the retail price of the garment.
*If selecting this option, you cannot drop it back via NZ Post as we need to make sure it is tracked to avoid the garment getting lost/stolen in transit. If we do not receive it back - you hereby authorize Dress Hire NZ Ltd to charge your card 100% the retail value of the garment.
D R E S S H I R E R E T U R N S :
We rely heavily on timely returns; by posting your dress back late you are potentially inconveniencing another customer. No one wants to be left without a dress so please make sure you return your dress on time!
Please return your garment in the prepaid postage slip we provided; all dresses over the weekend hire-period need to be returned to an NZ Post outlet on Monday by 5pm. This includes rural addresses also - you will need to drop your return slip to your nearest NZ Post Outlet.
Please note: If you return your garment late and we see that the tracking has not been activated on the return shipping slip (meaning it hasn't been handed over to an NZ Post counter) by Monday 5pm, you will incur a charge of twenty dollars ($20.00) for every day you are late up to 100% of the retail value of the dress as indicated on our website.
C A N C E L L A T I O N P O L I C Y :
If you decide to change your mind on a garment once it is booked, Dress Hire NZ Ltd will offer a store credit to use for your next hire with us.
R E F U N D P O L I C Y :
If you receive a garment that doesn't match the level of quality that Dress Hire NZ has stated, you must contact us within 24 hours of it's receipt to be eligible for a refund. *There must be evidence of eligible wear and tear e.g. significant tears/rips in the dress or excessive staining. You must send through a picture of these rips/staining via email so we are able to justify whether or not this is eligible for a refund. We can not offer refunds if you simply don't like how it looks once you receive it.
The dress must be posted back (or dropped back to us if selecting the pick up/drop off option) within the 24 hour period to be eligible for this refund. We do not do refunds if you are still wanting to wear the dress/it is still kept over the weekend.
*We do not offer refunds if the dress arrives on your targeted event date - as it has still arrived in time for your event.
If your dress arrives and it does not fit/isn’t right for any reason then contact firstname.lastname@example.org as soon as possible. Please then send the dress back to us in the return satchel within 24 hours of delivery and we will issue a store credit for the hire amount minus shipping costs. The dress must be unworn and in original condition.
**Orders that are classified as rural under the NZ post system, and rural delivery was NOT paid for, will not get refunded if it does not arrive on time. Please make sure you select the rural delivery option at checkout. The same goes for company addresses, if the company name is not entered at checkout and our courier company is unsure where to drop the dress (causing a delay in processing), we do not offer refunds for this as it is the customer's responsibility to enter the correct information at checkout.
G A R M E N T H Y G I E N E :
Drycleaning is included in your rental hire fee, however if the garment does not return back to us damaged beyond normal wear and tear, you hereby authorize Dress Hire NZ Ltd to charge you a $15 drycleaning fee. If the garment is completely damaged and in an unsuable condition, you authorize us to charge you 100% of the retail value of the hired garment.
T H E F T O R S T O L E N G A R M E N T S :
If the garment does not return back to us within 2 weeks, and we have tried to contact you numerous times through email, text, or phone call and we receive no reply, you allow Dress Hire NZ Ltd to charge your card on file a charge of 100% of the retail value of the hired garment or contact a Debt Collection agency.
E X T E N D E D H I R E :
Dress Hire NZ Ltd does offer extended hire if you would like to purchase this for longer than one weekend. The cost of an extended hire will be the original hire fee plus only $50 more! If you're interested in an extended hire on a garment please contact us via email@example.com