Throughout the last 6 years of operating and over 24,000 hire fulfilled, we've expanded rapidly and have now adopted new systems and refined operational procedures to optimise your hiring experience with us!

With over 100+ orders going out each week, we now have a dedicated Logistics Manager, as well as an NZ Post Account Manager to oversee all of our parcels. We also use automatic text reminders which are sent to our customers to return their dress the day before their return date, and include reminder cards with return information in every parcel. We also use prepaid pre-labelled return bags to facilitate efficient returns of dresses.

 

Gemma is our new Customer Care superstar! With extensive experience in the Customer Service department and a background in fashion, she is your go-to for the majority of email correspondence. She'll be your first point of contact for general email inquiries and can assist you with measurements and sizing queries.

 

Our Logistics Manager, Ben, will handle all aspects of your parcels and serve as the primary contact with our NZ Post Account Manager. He ensures that parcels stay on course, monitoring them from once they leave our premises all the way to your doorstep! Ben also manages any enquiries regarding exchanges, returns and refunds.