Cancellation Policy

We get it - plans change! But because we’re a small business and our dresses are in high demand, we have a specific "vibe" for how we handle cancellations. Once you book, that dress is officially off the market for everyone else.

1. The "12-Hour Grace Period" - Changed your mind immediately?
• The Rule: You can get a full refund if you cancel within 12 hours of placing your order.
• How to do it: Email us at hello@dresshirenz.co.nz within the 12-hour window.
• The Exception: If the 12-hour window has passed, or if your dress has already been shipped/collected, a refund is no longer an option.

Special Note:  we use a number of different payment platforms, so while we will process your refund at the agreed time, it may take up to 5 working days for you to see your refund in your bank account – this is dependent on your chosen payment method and your bank’s process.

2. The "Store Credit" Safety Net - Missed the 12-hour window? Don't stress.
• The Rule: For any cancellation made after 12 hours (as long as it hasn't shipped), we offer a store credit for the value of the hire (does not include shipping costs) for a period of 12 months.
• Why? Once you book, we turn away other girls who wanted that same dress for your dates. The store credit lets you pick another "fit" for your next event whenever you're ready within the immediate next 12 months!

3. Weather Dramas & Delays - Mother Nature being a hater?
• The Rule: If your event is called off or your dress is delayed due to extreme weather, we’ve got you covered with a store credit for the value of the hire (does not include shipping costs) for a period of 12 months.