Shipping policy
DELIVERY & SHIPPING
We use NZ Post’s overnight courier service, which aims for next-day delivery. Shipping costs are calculated at checkout and are based on garment size and address.
By placing an order and accepting the terms and conditions, you acknowledge the inherent risks of courier delivery, particularly for last-minute or high-demand periods and you acknowledge and accept that DressHire NZ is not liable for delays caused by third-party couriers.
Saturday Delivery
Saturday delivery is not offered as a standard service due to the unreliability of the service provided. If you choose to place a last-minute order requiring Saturday delivery, it will be deemed a “late order” and will require a Saturday delivery tag to be purchased ($10) - and is strictly at the hiree’s your own risk. Please note Saturday delivery is not available to rural addresses.
Delivery Timeframes
We build in buffer time to ensure garments arrive 1–2 days before your hire start date, depending on availability and courier schedules.
Rural Deliveries
If you have a rural address but do not correctly select or provide the full rural address at checkout (a valid NZ Post authenticated address), we can not be held responsible if your parcel arrives late.
There are additional timings and pricing considerations that are incorporated into a rural delivery order and if you do not select the correct address, these matters will not be taken into consideration and will cause delays with your shipping as they will need to be manually overridden and rectified prior to your order being shipped.
Courier Delays
Courier delays can occur. You will receive a tracking link once your parcel is dispatched. Unfortunately, we are unable to expedite orders once they are within the NZ Post Network. For assistance with courier-related issues, please reach out to NZ Post. Notify us promptly if there are delays with the garment. We monitor parcels in transit, and we are ready to provide any necessary support. Feel free to contact us to initiate an investigation with NZ Post for a delayed parcel.
When contacting NZ Post, consider arranging depot pickups if your item has reached the local depot. It is crucial to urgently communicate with both us and NZ Post in the case of a missing or significantly delayed parcel. If your item is at your local depot or stuck at "ready for courier," promptly call NZ Post for a depot collection.
Refunds are not provided for courier delays; a store credit may be issued depending on booking timing (see Refund Policy).
Delivered But Missing Parcels
NZ Post uses geotagged delivery confirmation. If tracking shows “Delivered” but the parcel cannot be located, you must:
• Contact NZ Post immediately
• Notify us so we can support where possible
Once delivery is confirmed within your property boundary, responsibility lies with you.