You select the appropriate time selector from the calendar – THE CLASSIC (Our most popular 2-day hire) or HEAD START (Select this option for daytime events or rural delivery). Your hire dates are inclusive. For example: If you select “THE CLASSIC” from the selector and then pick Thursday as your event date, the calendar will auto book Thursday and Friday as your hire dates.
If you have a daytime event, we recommend you select THE HEAD START option and pick the date prior to the event as your “start date” … in the above example, you would select Wednesday (with your event being day time Thursday) and the calendar will auto book Wednesday, Thursday and Friday as your hire dates … that way, you will have your garment in plenty of time to get ready!

We recommend booking as early as possible - especially for popular weekends or events. Orders placed within 3 working days (with Day 0 being the day of order and then Day 1, 2 and 3 being the days prior to the hire start) date are considered last minute and are at your own risk.

Yes, by request only.  Availability is limited and we prioritise hireage. Some important notes about postal try on: 

1.  Postal Try On’s are intended for a fitting only – they are not a rental, so they are to be returned unworn.

2. If there are marks/smells (tan, lotion,
perfume etc) you will be charged the full hire fee.

3. You are responsible for the garment during the try on period and our hireage Terms & Conditions apply in full.

4. The garment is required to be returned the next working day.

5. A postal try on does not guarantee the availability of your garment for your chosen event date.

We also have a TAKE2 and PLANB hire service - check out these services under the "How It Works" section in the Main Menu of the website.

If you would like to a hire a garment for dates or options that aren’t reflected in the calendar, then just get in touch with us. We are happy to work with you to find a solution – we often find people are going on holiday or travelling and want their garments for longer. No problem – just email or DM us.

No, we will take care of the cleaning for you! Simply place your dress
into the pre-paid return courier bag or box and drop it at your local Post
Office by 3pm the next working day.



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Either click the 'Contact Us' link, DM us via Instagram - dresshirenz or alternatively email us at hello@dresshirenz.co.nz

We use NZ Post’s overnight courier service – we have found their
extensive network has the best coverage across NZ.  We utilise their rate card for shipping and there are a number of variables to consider. 
For example:  Rural addresses are not often overnight delivery and are often a little more costly to deliver to.  Some dresses are significantly larger to package and send than others. 

Your shipping costs will be clearly shown at check-out (as dress and address details determine the pricing structure)

Please note:  If your address does not match the NZ Post address database at time of printing your courier labels, we may not be able to fulfil your order as there may be a price differential.  Please make sure you check your sending address when completing your order – especially if you have a rural address.

We have found Saturday deliveries are not a reliable service and for
this reason we do not offer this as a standard service.

From time to time, customers miss the Wednesday 1pm cutoff for the upcoming weekend and we are able to fulfil the order by applying a Saturday delivery "ticket" to the courier parcel - this is a $10 additional fee. However, customers choose to place their order “at their own risk” in terms of Saturday courier delivery.

We build in “buffer time” to ensure you receive your garment 1-2 days before your hire start date. We are wholly dependent on NZ Post schedules, so we build in additional time to ensure your garment arrives in ample time for your event.

Courier delays can happen, and while we do everything, we can to get your garment to you on time, delivery is ultimately handled by NZ Post.  The good news is that from the moment we pack your garment for sending we provide a unique tracking identifier to your parcel.  You receive this tracking identifier via email from us – you can track your parcel in “real time” so if there is a delay you should know well in advance and often can contact NZ Post to discuss an alternative “pick up, drop off or redirection”.

Refunds are offered if:

• A previous customer returned the garment late or damaged.  We would be in contact with you as soon as we become aware of this issue – this would be in advance of your event, so while very disappointing it would not be a surprise! 
• The garment arrives damaged or unwearable due to an issue occurring between leaving our premises and arriving at yours.

Refunds are not offered for:

• NZ Post delays (a store credit will be offered for the hire value)
• Last‑minute orders (“at your risk”)
• Rural addresses not captured correctly at checkout
• Incorrect or incomplete address details provided at checkout

If your garment arrived late due to a courier delay and you booked at least 3 days working days before your event (with Day 0 being the day of order and then Day 1,2 and 3 being the days prior to the event) and it arrives late, you will receive a store credit for the garment hireage fees, once the garment is returned unworn and with all “swing tags” in place. You must contact us at hello@dresshirenz.co.nz for this action to occur.
If you placed a "last-minute order" (after the Wednesday cutoff for weekend hires), you’ll receive a store credit for the hireage fee only, once the garment is returned unworn and with all “swing tags” in place. You must contact us at hello@dresshirenz.co.nz for this action to occur.

NZ Post uses geo‑tagged delivery confirmation and utilises a unique tracking identifier number (which you will have received).  If it’s marked as delivered, please:

1. Contact NZ Post immediately.  Check the NZ Post “track my parcel” app.

2. Let us know so we can support where possible

If there is a major issue, you must notify us immediately with photos (NZ Post tracking will be able to identify delivery timings. All garments are quality checked as part of our assurance and packing process).We will get in touch with you to determine the “next best steps”.

We don’t offer refunds for fit or personal preference, but we will issue a store credit (minus shipping costs) if you return it within 24 hours with the tags attached. You must contact us to have this actioned.

Great outfits deserve a second chance and circularity deserves the spotlight … that said our garments are pre-loved and professionally maintained. All garments are quality checked as part of our assurance and packing process and are clearly marked with a “describer” to determine the quality level (our website also has a “condition” label) .We do not hire items that are beyond “their use by date”, however, normal wear and tear should be expected.

Because our wardrobe is rotational, you may see some signs of wear. Check the “swing tag” that is attached to your dress when it arrives – it describes the quality rating and condition of the garment.  The quality rating of each garment determines
the hire price of the garment.  Our beautiful garments are described as either:

Like New – The garment has no or very minor imperfections

Good – The garment may have some minor imperfections such as general
wear and tear and may have some slight markings, pilling or loose fraying.

Absolutely. Email or DM and we’ll happily send photos of any listed wear if not already shown on the website.

Yes, by request only.  Availability is limited and we prioritise hireage. Some important notes about postal try on: 

1.  Postal Try On’s are intended for a fitting only – they are not a rental, so they are to be returned unworn.

2. If there are marks/smells (tan, lotion,
perfume etc) you will be charged the full hire fee.

3. You are responsible for the garment during the try on period and our hireage Terms & Conditions apply in full.

4. The garment is required to be returned the next working day.

5. A postal try on does not guarantee the availability of your garment for your chosen event date.

We also have a TAKE2 and PLANB hire service - check out these services under the "How It Works" section in the Main Menu of the website.

Yes - depending on timing:

• Within 12 hours of ordering: Full refund (if not yet shipped)
• After 12 hours but before dispatch: Store credit, valid for 12 months
• After dispatch: No refund or credit

Mother Nature happens! We offer a store credit for the value of the hire if your event is called off due to extreme weather. Valid for 6 months.

Refunds are only provided when:

• A garment arrives severely damaged or unwearable
• A garment cannot be sent due to a late return from a previous hire
• You receive the incorrect garment, and we cannot replace it in time

You must notify us immediately (please note NZ Post uses unique tracking identifiers to determine delivery timings) so we can work together to put a plan in place.

Refunds are not provided for:

• Change of mind
• Fit issues
• Minor wear
• Courier delays
• Orders placed using store credit
• Late returns

Use the prepaid return bag or box provided and lodge it at an NZ Post outlet by 3pm on the next business day after your event.

Absolutely not! This causes tracking issues and will likely result in significant late fees and/or full replacement charges, as Post Boxes are not cleared in a timely manner.

Returns must be lodged with NZ Post by 3pm on the return date, making sure NZ Post has scanned for tracking. No scan may equate to late fees being charged. Late fees are $20.00 – $30.00 per day and are strictly enforced to ensure the next girl gets her dress on time!

If there is a major issue, you must notify us immediately with photos (NZ Post tracking will be able to identify delivery timings. All garments are quality checked as part of our assurance and packing process). We will get in touch with you to determine the “next best steps”.

Don’t attempt to clean or repair it. Message us about any marks asap before returning – it is really helpful to get a “heads up” on any potential additional prep time we might need for the next booking.

Strictly no. Do not attempt to clean, iron, or repair the dress yourself; we handle all professional repairs and cleaning. Message us before returning the garment if you do have a mishap – we’d love a “heads up” on any prep time we might need for the next booking.

We include $50 free damage insurance for minor repairs. If repairs exceed $50, you’ll pay the difference. If the garment is irreparable, you’ll be charged the full replacement value.

Loss or non‑return incurs a charge of up to 150% of the RRP, including import fees and lost future hire income.

If you lodged it over the counter at a NZ Post shop and have enabled the tracking identifier (by ensuring NZ Post scan it in), you won’t be charged.

• Send the correct garment, size, and colour
• Professionally clean and prepare every item
• Dispatch your hire in line with your selected hire dates
• Communicate transparently if anything unexpected arises